PRIVACY POLICY

Last Updated: August 31 2026

TravelGuideNeko (“TravelGuideNeko”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website, purchase our products, contact us, or otherwise interact with TravelGuideNeko.

TravelGuideNeko operates as a business established in the Czech Republic. We process personal data in accordance with applicable Czech and European Union data-protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Where applicable, we also take into account privacy requirements that may apply to customers in the United States.

1. DATA CONTROLLER

For purposes of the GDPR, the data controller responsible for your personal data is:

Legal Business Name: TravelGuideNeko

Country: Czech Republic

Email: travelguideneko@seznam.cz

If you have questions about this Privacy Policy or how your personal information is handled, you may contact us using the details above.

2. PERSONAL DATA WE COLLECT

We collect only information that is reasonably necessary for operating our website, processing orders, providing customer service and fulfilling our legal and business obligations.

Depending on how you interact with TravelGuideNeko, we may collect the following information.

Information you provide to us

When you place an order, contact us, create an account, subscribe to communications or otherwise provide information, we may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Account information, where applicable
Order and transaction information
Product preferences or enquiries
Messages and communications you send to us
Information you voluntarily provide through forms

Payment information

Payments may be processed by third-party payment providers.

Where possible, payment-card information is handled directly by the relevant payment provider rather than being stored by TravelGuideNeko.

We may receive limited payment-related information such as:

Payment status
Transaction reference
Payment method
Last four digits of a card, where provided by the payment processor

We do not intentionally store complete payment-card numbers or security codes on our own systems.

Information collected automatically

When you access our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Language preferences
Approximate location
Pages viewed
Referring website
Date and time of access
Website interactions
Technical and security information

The information collected depends on the technologies and services enabled on the website.

3. HOW WE USE PERSONAL DATA

We may use personal information for the following purposes:

Processing orders

We use your information to:

Process purchases
Confirm orders
Process payments
Prepare products for delivery
Deliver orders
Provide order updates
Process returns and refunds
Provide customer support

Operating and improving the website

We may use information to:

Operate the website
Maintain website functionality
Improve website performance
Understand how visitors use the website
Diagnose technical problems
Protect the website against fraud, abuse and security threats

Customer service

We may use your contact information to respond to:

Questions
Requests
Complaints
Product enquiries
Order-related communications

Marketing

Where legally permitted, we may use your information to send information about:

TravelGuideNeko products
New collections
Promotions
Special offers
Brand news

Where consent is required, we will obtain your consent before sending marketing communications.

You may unsubscribe at any time.

Legal obligations

We may process personal information when necessary to:

Comply with applicable laws
Meet accounting and tax obligations
Respond to lawful requests
Prevent fraud
Establish or defend legal claims
Protect our rights and property

4. LEGAL BASES FOR PROCESSING

Where GDPR applies, we process personal data only when a lawful basis exists.

Depending on the circumstances, our legal bases may include:

Performance of a contract

We process information when necessary to fulfil your order or provide services requested by you.

Legal obligation

We process information where necessary to comply with legal obligations, including accounting, tax and regulatory requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Examples may include:

Website security
Fraud prevention
Customer-service administration
Improving our services
Protecting our business

Consent

Where required, we process personal information based on your consent.

You may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. COOKIES

TravelGuideNeko may use cookies and similar technologies.

Cookies may be used for:

Essential website functionality
Shopping-cart functionality
Login and account functionality
Security
Remembering preferences
Website analytics
Marketing and advertising, where applicable

Where consent is legally required, non-essential cookies will only be activated after obtaining the appropriate consent.

You may manage cookie preferences through our cookie-consent mechanism where available.

You may also control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

6. ANALYTICS AND TRACKING

We may use analytics services to understand how visitors use our website and improve our services.

Potential services may include:

Google Analytics

Depending on the service, information collected may include:

Device information
Browser information
Website interactions
Approximate location
Pages visited
Referral information

Where required by applicable law, we will obtain consent before using non-essential analytics or tracking technologies.

7. MARKETING COMMUNICATIONS

If you subscribe to TravelGuideNeko marketing communications, we may use your email address to send you:

Product announcements
New collections
Special offers
Promotions
TravelGuideNeko news

You can unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email, or
Contacting us at travelguideneko@seznam.cz

We will respect applicable laws concerning marketing communications and consent.

8. WHO MAY RECEIVE YOUR INFORMATION

We may share personal information with trusted third parties where necessary to operate our business and provide services.

These may include:

Payment processors
Shipping and courier companies
Website hosting providers
E-commerce service providers
IT and security providers
Email service providers
Analytics providers
Marketing service providers
Professional advisers
Government authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties for their independent marketing purposes.

9. PAYMENT SERVICE PROVIDERS

Payments may be processed by third-party payment providers.

Our payment providers may include:

PayPal

Stripe

Payment providers may collect and process personal and payment information according to their own privacy policies.

TravelGuideNeko does not control the privacy practices of independent payment providers.

Customers should review the relevant provider’s privacy policy where appropriate.

10. SHIPPING AND DELIVERY PROVIDERS

To fulfil orders, we may provide necessary customer information to delivery and shipping providers.

This may include:

Name
Delivery address
Telephone number
Email address where necessary
Order information

Our shipping providers may include:

Česká pošta

The information is shared for the purpose of fulfilling and delivering your order.

11. INTERNATIONAL DATA TRANSFERS

Some third-party service providers we use may process personal data outside the European Economic Area (“EEA”), including in the United States.

Where personal data is transferred outside the EEA, we will use appropriate safeguards required by applicable data-protection law.

These safeguards may include:

An adequacy decision issued by the European Commission
Standard Contractual Clauses
Other legally recognised transfer mechanisms

Where applicable, we will take reasonable steps to ensure that transferred personal data receives an appropriate level of protection.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The purpose for which the information was collected
Our relationship with you
Legal requirements
Accounting and tax obligations
Fraud prevention
Dispute resolution
Legal claims

For example, certain transaction and accounting records may need to be retained for periods required under Czech or EU law.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where reasonably practicable.

13. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Loss
Destruction
Misuse
Alteration
Unauthorised disclosure

Security measures may include appropriate access controls, technical safeguards and security procedures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. YOUR GDPR RIGHTS

If GDPR applies to your personal data, you may have the right to:

Right of access

Request access to personal data we hold about you.

Right to rectification

Request correction of inaccurate or incomplete personal data.

Right to erasure

Request deletion of personal data in certain circumstances.

Right to restriction

Request that we restrict processing of your personal data in certain circumstances.

Right to object

Object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to data portability

Request certain personal data in a structured, commonly used and machine-readable format and, where legally applicable, request that it be transferred to another controller.

Right to withdraw consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing that occurred before withdrawal.

These rights are subject to applicable legal conditions and exceptions.

15. HOW TO EXERCISE YOUR RIGHTS

To exercise your rights, contact:

Email: travelguideneko@seznam.cz

We may request reasonable information to verify your identity before processing certain requests.

We will respond to legitimate requests within the time period required by applicable law.

Under the GDPR, requests will generally be handled without undue delay and, in principle, within one month, subject to applicable extensions and exceptions.

16. U.S. PRIVACY RIGHTS

TravelGuideNeko may receive orders or visitors from customers located in the United States.

Depending on the customer’s state of residence and whether applicable thresholds are met, U.S. privacy laws may provide additional rights.

These rights may include, where applicable:

The right to know what personal information is collected
The right to access personal information
The right to request correction
The right to request deletion
The right to obtain a copy of certain personal information
The right to opt out of certain forms of sale or sharing of personal information
The right to opt out of certain targeted advertising
The right not to receive discriminatory treatment for exercising applicable privacy rights

Because U.S. privacy requirements differ by state and may depend on factors such as business activities and processing volumes, TravelGuideNeko will apply rights and obligations according to the laws that are applicable to the relevant customer.

Where legally required, we will provide additional notices or mechanisms for exercising applicable U.S. privacy rights.

17. CHILDREN’S PRIVACY

TravelGuideNeko does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

We will take appropriate steps to investigate and, where legally required, delete the information.

18. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites and services.

These may include:

Payment services
Social-media platforms
Shipping services
External websites
Other third-party services

TravelGuideNeko is not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

19. DATA BREACHES

If we become aware of a personal-data breach, we will investigate and take reasonable steps to contain, remedy and prevent further unauthorised access.

Where required by applicable law, we will notify the relevant supervisory authority and affected individuals within the required timeframe.

20. AUTOMATED DECISION-MAKING AND PROFILING

TravelGuideNeko does not currently intend to make decisions producing legal or similarly significant effects about individuals solely through automated processing.

If this changes, we will provide information required by applicable law and implement appropriate safeguards.

21. DATA PROTECTION OFFICER

TravelGuideNeko is not currently representing itself as having a formally appointed Data Protection Officer unless required by applicable law.

For privacy-related questions or requests, please contact:

travelguideneko@seznam.cz

If a Data Protection Officer is legally required and appointed, the relevant contact details will be added to this Privacy Policy.

22. SUPERVISORY AUTHORITY — CZECH REPUBLIC

If you believe that your personal data has been processed in violation of applicable data-protection law, you have the right to lodge a complaint with the relevant supervisory authority.

For Czech data-protection matters, the competent supervisory authority is:

Úřad pro ochranu osobních údajů (Office for Personal Data Protection)
Czech Republic

You may find current contact and complaint information through the authority’s official website.

This right does not prevent you from pursuing any other legal remedies available under applicable law.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our website
Changes in technology
Changes in legal requirements
Changes in our data-processing practices

When we make changes, we will update the “Last Updated” date at the beginning of this document.

Where required by law, we will provide additional notice or obtain consent.

24. CONTACT US

If you have questions, concerns or requests concerning this Privacy Policy or the handling of your personal information, please contact:

TravelGuideNeko

Email: travelguideneko@seznam.cz

25. EFFECTIVE DATE

This Privacy Policy is effective from:

August 31 2026